Telling the service advisor to “get his f***** email”. He told me it can not be done today and will email it to me Monday. After a couple minutes of arguing he went and got the manager, who I have to say was very unprofessional and used vulgar language. Today I went in to get a print out of my records on my vehicle and the service advisor told me he could not do it today with an attitude. I left multiple messages with the secretary and even on the service managers voicemail which I still never received phone calls back on the status of my truck. Meanwhile through this whole process it was very difficult to get in contact with the service department. I dropped my truck off in August and just picked it up December 12th. I’ve been to many dealerships and I’ve never been treated with such disrespect. If I could give this place 0 stars I would. STAY AWAY!!! I HIGHLY DO NOT recommend this dealer. If you want to ask questions, prepare for double talk and avoidance. Now they say they think they know what the source of problem is and it will need at least another week, major disassembly of things you don't want anyone disassembling and 4,000 to 6,000 to repair? In the end they expect you to trust them with this type of major repair after basic diagnostics for parts they already replaced didn't seem to be performed and they are not really confidently sure of exact problem. Spent 2nd week with the car to sitting in the parking lot to get worked on an hour or so and then get a not clear answer as to exactly what they determined the problem is. Spent 1 week, hundreds of dollars to replace good parts that didn't fix the problem it was brought in for. Don't bring anything that needs to actually be fixed, you will get overcharged, even get charged for them to tell you nothing is wrong and get charged to replace parts that have nothing wrong with them, all to get your car back with your problems unresolved.
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